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EMPLOYMENT OPPORTUNITIES
MILLER INTEGRATED PARKING
CUSTOMER SERVICE
The convenient route
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Copyright © 2003 Miller Parking Company All rights reserved. ________________
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MVPC - FAQ | E-Mail Us |
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| What is Miller Valet Parking Company? |
| Miller Valet Parking Company (MVPC) is a Michigan Corporation that operates parking facilities throughout southeast Michigan. MVPC currently provides parking and cashiering services at ten hospitals, twelve commercial parking facilities, and over 600 valet parking functions annually. |
Where are we located? |
| MVPC has offices in Detroit at the Renaissance Center and in Southfield, Michigan. |
Who are we? |
| James N. Miller and Brian A. Albertsen |
What are our credentials? |
| James Miller is a graduate of the University of Michigan and Wayne State University Law School and has been active in all phases of the parking business for 25 years. Mr. Miller is member of the Michigan Parking Association, and is on the Board of Directors of the National Parking Association. Brian Albertsen went to Western Michigan University and started his own valet parking business in 1977. He joined Miller Valet Parking Company in 1987 as a supervisor and is now the director of all self-park and valet operations. |
Whom do we employ? |
| Applicants are carefully screened for their abilities to communicate and project a positive first impression. Driving records are checked, as are references. Applicants are screened for substance abuse problems. All employees acknowledge in writing at the inception of employment that they understand and agree to follow the operating policies as outlined in our Employee Conduct and Responsibilities Handbook concerning promptly and courteously assisting all customers in a friendly and efficient manner. Employees receive rigorous instruction and training from a supervisor who acquaints them with the performance standards to which they would be expected to comply. The supervisor carefully checks to see that all employees adhere to MVPC performance standards. |
How do we charge & bill for our services? |
| Miller Valet Parking Company charges an hourly rate for
all payroll hours incurred at any given location. The hourly rate includes
all wages, benefits, supervision, tickets, and insurance.
MVPC collects and deposits all parking revenues at "paid parking" locations submits net revenues monthly to Owner with detailed statements and supporting documentation of all expenses. |
What are our operational procedures? |
| Customers are approached by an attendant as soon as the vehicle arrives. Vehicle doors are opened, eye contact is made, customers are greeted in a friendly manner, the parking fee, if any, is collected, and the customer is issued a parking ticket. Physical assistance is rendered as needed (wheelchairs, walkers, etc.). All vehicles are carefully parked, the doors are locked and the keys brought back to a secure area. The keys are hung with the ticket stub attached on a hook. The license plate, parking location, attendant’s initials, model & color of vehicle, are all written on the ticket stub so that the vehicle can be easily identified when the customer is ready to leave. Customers are treated with courtesy and professionalism at all times with the goal being to get them in and out of the parking facilities as quickly as possible. |
| Insurance |
| Our insurance is the most comprehensive coverage available. We have $10,000,000 of limit, and the quality of our carrier (Amerisure) is Best rated "A" or better. There are very few parking companies with this level of insurance. Umbrella insurance and bonding are available upon request. Our insurance coverage allows our customers to relax knowing that all situations are covered. |
| Need more information? Contact Us |