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EMPLOYMENT OPPORTUNITIES
MILLER INTEGRATED PARKING
CUSTOMER SERVICE
The convenient route
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Copyright © 2003 Miller Parking Company All rights reserved. ________________
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MPC - FAQ | E-Mail Us |
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| What is Miller Parking Company, LLC? |
| Miller Parking Company, LLC (MPC) is a Michigan limited liability company that operates parking facilities throughout southeast Michigan. MPC currently provides parking and cashiering services at seven hospitals, twelve commercial parking facilities, and over 800 valet parking functions annually. |
Where are we located? |
| MPC has offices in Detroit at the Renaissance Center and in Southfield, Michigan. |
Who are we? |
| James N. Miller and Brian A. Albertsen |
What are our credentials? |
| James Miller is a graduate of the University of Michigan and Wayne State University Law School and has been active in all phases of the parking business for 25 years. Mr. Miller is member of the Michigan Parking Association and on the Board of Directors of the National Parking Association. Brian Albertsen went to Western Michigan University and started his own valet parking business in 1977. He joined Miller Parking Company in 1987 as a supervisor and is now the executive director of all self-park and valet operations. |
Whom do we employ? |
| Friendly, customer-service oriented personalities! Applicants are carefully screened for their abilities to communicate and project a positive first impression. Driving records are checked, as are references. Applicants are screened for substance abuse problems. All employees acknowledge in writing at the inception of employment that they understand and agree to follow the operating policies as outlined in our Employee Conduct and Responsibilities Handbook concerning promptly and courteously assisting all customers in a friendly and efficient manner. Employees receive rigorous instruction and training from a supervisor who acquaints them with the performance standards to which they would be expected to comply. The supervisor carefully checks to see that all employees adhere to MPC performance standards. |
How do we charge & bill for our services? |
| Miller Parking Company works on a management-fee basis, or can also charge "by the labor hour". The management fee can be a fixed amount per month, or a percentage of gross revenue or net income. MPC usually collects and deposits all parking revenues at "paid parking" locations, then submits net revenues monthly to the Owner with detailed statements and supporting documentation of all expenses. |
What are our operational and "revenue control" procedures? |
| Parking is a cash business that is prone to
abuse unless it is supervised very carefully and proper revenue
control procedures are used. The parking control system at most facilities
centers on the issuance of a parking ticket for each entrance
transaction, and the turning in of a parking ticket for each exit
transaction. The issuance of a parking ticket represents revenue that must
be accounted for. Some of the things we do to help control revenue are:
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| Insurance |
| Our insurance is the most comprehensive coverage available. We have $10,000,000 of limit, and the quality of our carrier (Amerisure) is Best rated "A" or better. There are very few parking companies with this level of insurance. Umbrella insurance and bonding are available upon request. Our insurance coverage allows our customers to relax knowing that all situations are covered. |
| Need more information? Contact Us |